Q’s to your A’s


What is the difference between a trim and a haircut?
When it comes to a trim or a haircut, you might be surprised to find out they’re the same thing.  Whether you’re removing a quarter inch or ten inches, it takes the same amount of time. Sometimes it takes longer do only a quarter inch, because of the precision involved in cutting a tiny amount all around. When it comes to bangs… it’s a whole different story.  Bang trims really do take just a few minutes and are complimentary after your haircut.

How long will my hair color last?
If you use high-quality products specifically designed for colored hair, your hair color should last from 4 to 8 weeks, with 5 to 6 being typical. It truly varies on your tolerance for fading, how often you wash your hair, how hot the water is and how much you’re in the sun. If you didn’t know, water is the main culprit, but if you use inexpensive shampoos with detergents, your hair color will simply not last as long. A cheap non-color safe shampoo can strip red in one washing. Also, conditioners with a high paraffin content will bind to your color and make it wash out more quickly.

What does corrective color mean?
We at Neve Salon provide exceptional color correction services that emphasize restoring the health of damaged hair. What does it mean to need a corrective color? It just means that something has been done to your hair that makes it necessary to involve a colorist who is well trained in color. When your hair needs corrective coloring, you want somebody that’s seen it all, knows how to fix it, and isn’t going to make it worse. You also need someone that’s going to be absolutely honest about the results you can expect.  All of our services, including corrective coloring is priced according to time. It typically takes longer because there are more steps involved, but some corrective color services can be done in the same amount of time as a normal color.

What is the difference between foiling and balayage?
Hair color is our true love, and we know many, many different ways to take you from where you are to where you want to be. Sometimes that entails highlighting your hair by weaving it and wrapping it in foils. This allows the color to be very precise. Depending on how much of your hair is highlighted and how many foils are placed, you may receive a full or partial foil. Your stylist will discuss this with you.

Balayage is a technique in which color is literally painted onto the hair. It produces a more sun-kissed look, and the technique is used to create more lived in looking color. Again, a full or partial application may be necessary, depending on what you’re going for.

Why is there a range for color pricing?
There is a range for color pricing because there are many variables that affect our cost to perform the service. One variable is time. Longer, thicker hair takes longer. It takes more individual foils, more brush strokes and more of everything else, which adds to the time. Special effects and precise pattern placements can also take longer. Additionally, the more hair you have, the more product we use on it, and hair color is the most expensive cost we incur. Upon request, a quote for your color service will be provided.

Why do stylists charge different prices for their services?
A stylist’s prices are based on their industry experience and the amount of advanced education they have obtained. In general, you pay more for experience and advanced training. Feel free to request a stylist in the price range you are comfortable with.


What’s your cancellation policy?
We fully appreciate the need for flexibility in our clients’ hectic schedules and respect how valuable your time is. We make every attempt to accommodate client schedules and would ask that you, as a client do the same. If you must reschedule or cancel your appointment, please notify us 24 hours in advance to avoid a 50% charge for these services.

What happens if I’m late for my appointment?
We can usually make it work, but if you are more than fifteen minutes late, you may be asked to reschedule. Our service providers are scheduled with back to back appointments, which means if they start one guest late, every guest after that will be seen late. Sometimes we can catch up, sometimes we can’t, depending on what type of appointments are scheduled after yours and the availability of other staff to help. We make every effort to accommodate late clients, but if you are late, and starting your service late would result in us being late to every guest after you, you will be required to reschedule.

What should I do if I’m not happy?
Please let us know immediately, so we can do something about it. We really go out of our way to make our guests happy and when someone isn’t, we will do what it takes to make the situation better. Most clients that aren’t happy tend to go away quietly, because they are afraid of the confrontation that might ensue if they express their concerns. Please believe us when we tell you that we consider it a favor when you tell us about something we didn’t do well. We will not be confrontational, we will not make you feel bad for saying what you feel.